Pinnacle Wellness FAQ's

Do you accept insurance?

At this time we do not accept insurance policies. Although we can provide you a receipt upon payment that you can submit to your insurance and to their discretion can decide whether to reimburse you.

Do you require reservations in advance?

We gladly accept walk-ins although we cannot guarantee an appointment in the wellness facility or spa will be available. To ensure we can accommodate you please feel free to reach out to our front desk directly.

Should I bring anything with me?

Please ensure you bring your government issued photo ID, you will need this before you check in. Wear comfortable clothes/shoes/socks if you don’t plan on using a robe. Please do not bring in any valuables as Pinnacle Wellness is not responsible for the loss of any items.

Can I bring in any food or alcohol?

Pinnacle Wellness does not allow outside food or alcohol unless you have booked a group party and have got approval beforehand. There will be complimentary waters and tea, and if you’re interested please check out our all natural juice bar! If you plan on having lunch with your group, please only consume this food outside in our courtyard at one of our beautiful tables. (Weather dependent) No food will be allowed inside the facility. 

Do you have a cell phone/technology policy?

Pinnacle Wellness is a relaxation zone. We understand most of us carry cell phones in case of an emergency. We work hard to ensure all of our clients have the upmost relaxing facility, and in order to do this we ask that if you must text, please turn your volume off. If you have to take a phone call please take a moment and step outside. This is to respect your privacy, and the relaxation of our other guests. No photos will be allowed inside the facility to respect our team and other clients. If you would like your photos taken please ask one of our team members to get your photo so we can ensure there are no other guests or team members in the background of your pictures. 

What is the minimum age requirement for use of the wellness facility or spa?

All of our massage/body treatments and Aesthetic services are 18+. Our wellness center offers some modalities for our younger crowd, but must be accompanied directly by an adult. Please see the policies page, or contact us directly for a list of these treatments.

Do I have to be prepared to remove all of my clothes for a treatment?

Pinnacle Wellness center offers a variety of different modalities that you can receive while fully clothed if this is preferred. For our spa treatments undergarments are not necessary, but you can wear them if you prefer. All of our therapists are trained to properly drape you according to the body part they are specifically working on. If you have a gender preference for your massage therapist please contact us directly to inform us so we can ensure you are the most comfortable during your visit.

What if I have a medical condition/ recent surgery or allergy?

If you have any medical history you believe is important to disclose before a treatment, please inform our receptionist upon booking. If you are not comfortable disclosing this information to our receptionist please ensure you are informing your therapist before your treatment begins. If you are pregnant, had recent accidents, surgeries or any allergies it is important for us to know to better provide for you.

Do you automatically add gratuity?

A 20% adjustable auto gratuity is added to the price of your service at the end of your visit. If you would like to add additional gratuity to your treatment it is greatly appreciated by our staff for outstanding service, and is to your discretion. 

Do you sell and accept gift cards?

Pinnacle wellness sells gift cards that are of monetary value. No discounts will be applied to these when purchasing, and if lost or stolen they will not be honored. Please bring your gift card in with you in order to redeem. Gift cards cannot be looked up and honored without the physical card present. Pinnacle wellness does not accept any outside gift cards ie. Spa finder or spa wellness.

Disclaimer:

Pinnacle wellness is a smoke free facility, and is prohibited within the courtyard or facility. Cell phones and other devices must be on silent. Pinnacle wellness does not accept any liability for lost or stolen items. Please keep them at home. All equipment is subject to weight a size limits, for questions regarding this please reach out directly. Services, Gift cards, punch cards provided through Pinnacle Wellness are non refundable.

Pinnacle Wellness Policies